Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to tell us how your last session went? This page covers the ways to reach Online Casinos, what we can actually help with, and what to send our way if you want a quick, useful reply.
How to reach us
The quickest way to contact Online Casinos is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. If your question relates to a specific casino brand — a bonus that behaved differently than advertised, a withdrawal that's taking longer than expected, or a game that won't load — include the casino's name and as much detail as you can. It helps us investigate properly and, where relevant, update the information on the site.
What we can help with
- Corrections or updates to information about any of the casinos we cover, including bonus terms, payment methods or licensing details
- Feedback on our ratings and rankings, including your own experience at a listed brand
- General questions about how we review and compare Canadian online casinos
- Suggestions for casinos, games or payment methods you'd like to see covered
- Reports of broken links, outdated offers or anything else that looks off on the site
What we can't do
We're an independent comparison site, not a casino operator, payment processor or regulator. That means a few things are outside what we're able to sort out directly:
- We can't process deposits, withdrawals or refunds — those sit entirely with the casino you played at
- We can't access or reset your player account, verify your identity documents, or resolve a dispute on your behalf
- We can't offer legal, financial or tax advice about your winnings or losses
For account-specific issues, the casino's own customer support team — usually reachable through live chat or a dedicated email listed on their site — is the right first stop. If a dispute isn't resolved to your satisfaction, most licensed operators list an alternative dispute resolution service or regulator contact in their terms, which is worth checking before escalating further.
If gambling isn't fun anymore
If you're contacting us because gambling has stopped feeling like entertainment — you're chasing losses, hiding play from people close to you, or spending more time or money than you meant to — we'd rather point you toward help than pretend we can fix that by email. Our responsible gambling page has practical steps, including how self-exclusion and deposit limits work, and where to find support outside of Online Casinos.
Before you write in
A few things are worth checking first, since they answer most of the messages we get:
- If your question is about how we assess and rank casinos, our about us page explains our approach and who's behind the site
- If you're asking about a specific bonus, check the offer terms shown next to that casino on our comparison pages — wagering requirements, minimum deposits and expiry windows are usually listed there
- If your question is about site usage or content rights, our terms and conditions page covers that
If none of that answers what you need, email us directly and we'll get back to you.
Why your feedback matters
Online casino offers, licensing details and game libraries change often, and a listing that was accurate when we last checked it can drift out of date. Readers flagging a stale bonus, a broken sign-up flow, or a payment method that's no longer offered is genuinely one of the main ways we catch these gaps. We fact-check pages periodically, but real-time reports from people actually signing up and playing carry weight we can't replicate from our end.